![]() ![]() First night I slowed ok woke up with my back sorta itchy. I checked in Thursday’s afternoon due to business trip manager greeted me very nice. I will most certainly stay at Zen again (and make sure you have all the info you need in advance!)… So thank you again, Roger and Jorge and Zen Hotel Palo Alto. I’ve never experienced this level of customer service and care from any other hotel. Such decency and kindness! When I called today to thank them, Jorge told me, had they had to cancel the reservation, they would have found accommodations for me in one of their affiliated hotels. They gave me the benefit of their doubt, and their commitment to serving those with medical needs. They had every right to cancel the appointment but did not. They were sold out and needed confirmation of payment from me, but - long story short(er)-I didn’t receive the messages until after I returned. ![]() When I arrived home the following night there were two messages from Jorge, and one from Roger, who had called early the previous day (prior to my arrival) to ask for my credit card info which had somehow not been logged into their system. ![]() We arrived, checked in, noted that my request had been honored, and had a quiet, comfortable visit. A few days prior to our visit, I emailed to asked for additional measures, and Jorge, the Front Desk Agent, acknowledged my request. I had medical appointments in Palo Alto on consecutive days and needed a room that could accommodate my desire for certain covid mitigation/precautions (room entry from outdoors, and individual AC units.) I spoke with Roger who not only confirmed Zen Hotel’s protocols and features, he also told me they host many people who are in town for medical issues (Stanford Hospital, and other large medical facilities, are nearby) so the staff there is very careful. I cannot say enough good things about the amazing people who run this hotel. I noticed that entire staff, including the cleaning crew, wore mask all the time - I found that reassuring in these precarious times.… Samir who handled extending my Expedia-booked stay expertly, and even prepared a breakfast bag especially for me (as I was too late for breakfast that day :)). The saff at the lobby is very attentive and helpful, in particular Mr. There is a small lobby/breakfast room by the entrance, it is tastefully appointed. Tere is a large TV, a cofee maker, a small fridge, a safe, and an iron in the room, and several outlets with USB charging ports (including two by the bed). My room was quite tastefully appointed, was very cleen, no odors bedsheets and towels and a bathrobe looked new and snow white. There is also a nice, quiet, oriental-style Zen garden behind one of the hotel wings. Most of the property is single story around a large courtyard, so you park right in front of your door. The Zen Hotel is easily accessible, yet feels peacefull and quiet. Every one of our stays here has been wonderful.… You can’t go wrong with this small hotel. Rather than the generic chain hotel that’s overpriced in this area known for tech companies, we prefer to stay at The Zen, which has a more intimate feel and is family owned (I believe). It’s a short drive to Stanford, downtown Palo Alto, and the popular Castro Street in Mountain View. Management is always friendly and responsive. The Zen is a refurbished motel with easy parking near rooms. The Zen’s rooms are always clean, have bathrobes, mini fridges, and complimentary bottled water. It had hard wood floors, a kitchenette, and a dressing/wash area separated from the sleeping area by a wall with a closet. Our room this past stay was a 2 Queen mini suite. When we visit other cities, we always wish there was a place like The Zen. The Zen is my favorite hotel! We travel to the area several times a year and always choose to stay at The Zen for its cleanliness, hospitality, location, and relaxed atmosphere. The Cosmopolitan of Las Vegas, Autograph Collection.Secrets Puerto Los Cabos Golf & Spa Resort.Wyndham Grand Cancun All Inclusive Resort & Villas. ![]() Hotels near Notre Dame de Namur University.Hotels near De Anza College Cupertino, CA.Hotels near Cogswell Polytechnical College.Hotels near Standford Online University.Hotels near Foothill-De Anza Community College District.Metropolitan Oakland Intl Airport Hotels. ![]()
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